Router issues sky. I can see this Help for Sky Broadband & Talk See any issues that might be affecting Sky Broadband & Talk services. The WiFi appears to have been dropping in and out over the past fortnight. To run a network check, enter your Sky Talk phone number including area code. Hi guys wondering if you can help me. We're trying to login to the router through the myrouter. It has been working in the past, and no changes have been made manually. Everytime the broadband drops, the Sky provided router (Sky Hub) seems to break itself. Turn on the Sky Q box and check the Get help if you have a problem with your home phone, including problems with getting or receiving calls, unusual dial tones, poor call quality, and more. We are having massive issues with it lately. Really useful thread, we have had a similar experience since upgrading our speed, already on full fibre, previously with Sky for 10 years and previously really stable service Sky have sent us a replacement hub and this appears to have solved the issue and we now have our landline back! Still having a few issues with some connections but will be We have Sky broadband and have various boosters throughout the house. By this I mean I have zero access to I've had sky years but they've suddenly started blocking my work VPN I work from home only due to disability. I am also finding that the wi fi coverage with the new white Sky Max 6 router is not as good as the Sky Q hub with broadband boost. Check Airplane or Flight Mode is turned Off. While I’m not highly technical, I’ve gathered some Around 10 days ago, and on advice from Sky, I ordered, received and installed the lastest Max hub router. Router has 2 green lights middle light is Sky issues urgent WiFi alert - check your router and change the password now If you currently have Sky's NOW broadband service in your home, you may need to make some changes soon. ) Pages don't load and I get the error: ERR_CONNECTION_RESET The internet keeps dropping in the mornings, I keep needing to reboot the router and sometimes it's a few hours before it comes back. For Sky broadband users, slow internet speeds can be frustrating. I've connected all the devices and they work (well, apart from Apple TV through the Sky Q Real-time problems with Sky broadband. Slower than advertised broadband speeds and in I have changed broadband providers from sky to EE. Now we can't connect to router. Resolve issues with Sky Go App/website along with Chromecast connection problems. Check you're trying to connect to the right network. Some possible causes include service outages or ongoing maintenance, loose connections, a powered-off router, a Router not working? Find out what the lights mean on your BT, Sky, Virgin or TalkTalk router so you can diagnose and fix the problem yourself, or help your provider get you up and running more quickly. New router (Sky Max 6) arrived and fibre installed (excellent job by Openreach). I Hello everyone, For the past couple of weeks, we've experienced issues where the wifi would cut in and out without a reason. However the Sky Wi-Fi Max Router (SR213) vs Sky Q Hub (SR203) Advertisement « Previous Thread | Next Thread » Currently Active Users Viewing This Thread: 1 (0 members This is absolutely driving my insane, I suspect it's a DNS issue with this router model but Sky support these days is terrible and outside of running a line test and sending me Hi, Over the last few months I have been having constant issues with my Sky Q box maintaining connection via WIFI. The problem with Sky's new white router is that it's fully controlled by AI, meaning the end user (you and I) no longer have the autonomy to change any physical settings (eg, moving How to troubleshoot Sky Broadband issues and connect/reset your Sky WiFi Router and Booster. What do you need help with? Upload/download speed, Sky Router specifications, reset and personalisation. Works IT dept installed a new VPN that worked for about two @mrsstin I am not aware of any issues with the black hub 4s affecting company VPNs beyond the requirement that any vpn needs to have a good network link or it will drop Hi All, I recently received a new Sky Hub, and have replaced all cabling with the new filters. Issues with Sky Hub router ADSL > 3 out of 4 green lights (Voice Amber, don't use it) No Internet! 07 Mar 202510:16 PM @Kim1967. If your Sky Fiber connection keeps dropping, follow these steps: 1. It took some time and repeat attempts but since connected no issues. If on Sky broadband hold the Reset on the back of the router until the Recently 'upgraded' to Sky Wifi Max and have an extended hub. Since the new router a has been installed my work VPN I've recently upgraded to Sky Q, having a 2Tb and 1 mini box installed a few weeks ago. I wouldn't recommend touching their home router - you Change your WiFi channel Set up port forwarding Block access to your Sky hub How to upgrade to the latest Sky Broadband Hub The Sky Broadband Hub is available as part of Sky’s WiFi Guarantee which comes with Read about You are not alone if your Sky broadband is not working. Hi, I have good speed to my house, but the problem is the router as my connection is constantly dropping in and out and I know this as our phones (4 of) keep using our data Not ideal. Put the Sky Q box in standby. Resolve issues that may occur when Get help with a mobile device or check the instruction manual. Since then the WiFi in our sitting room has been very temperamental. Feels more like an Infrastructure change or a routing or Firewall issue (but Sky indicate Hello everyone, I’ve been facing ongoing issues with my Sky internet, and I’m almost certain it’s related to packet loss. The power light goes red (every other light off), then it goes green and the other lights start to come on. The issue started after I tried to block YouTube using Check your services real-time for your Sky Broadband & TV. I'm having various router issues although all lights are green and everything is ok according to Sky. Have you experienced connectivity issues with Sky's new white broadband router? [removed] Since early December 2024, I've been complaining to Sky about my connectivity What router is included with Superfast, Ultrafast and Gigafast broadband? Is the Sky Hub or Sky WiFi Max Hub any good? Find out in our round-up. Wait at If you’re experiencing the ‘No Internet Light’ issue on your Sky router, there can be several possible reasons and solutions. It's a pain. Infact the connection keeps I have had innumerable issues with the sky max hub and have come to the conclusion it's a fundamentally rubbish router. Phones, tablets, TVs, SkyQ & minis, Sonos and Kindles all up and running fine Hi, I’m having network issues connecting with my work laptop, they use ZScaler VPN(can't be disabled. The Sky router and new AP is centrally located. Some older devices aren’t compatible with the Sky Max or Gigafast+ Hub. I've connected all the devices and they work (well, apart from Apple TV through the Sky Q We have been with Sky broadband for over 10 years, we recently changes to fibre and subsequently had a new router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router If you are on Sky Hi - have just been connected to Sky Superfast broadband with the white Sky Max hub, all working very nicely OTHER than the fact that my wife's work VPN (using Cisco . I have a PS5 which used to connect to my white max hub BUT periodically it would disconnect then eventually not connect at all due to Hi, Had SKY Streaming for a couple of months and initially had the new toy burst of enthusiasm which over the last couple of months has worn off and I've found issues I can't spikes on various bands. I've Redirecting to /knowledge-base/knowledge-base/article/sky-q-troubleshooting/ My router went off for 5 hours on Friday which they stopped all devices and the tv working - this was all back to normal on Saturday but I want to check the router is the best We lost connection yesterday due to an issue in the area, service checker says we now have Internet. Hi there My Sky keeps saying I have no Internet connection and to go to settings and network connection status It then suggests I press and hold the WPS button on the router Sky Broadband troubleshooting How to troubleshoot Sky Broadband issues and connect/reset your Sky WiFi Router and Booster. Give it a while to return to service. Go into the EE Broadband Router admin mode and select 'Restart'. They're sending me a new router, but I'm skeptical around whether that will fix the issue. There was a signal fault in both December and April. However, I do have a weird, ongoing Manipulated in to getting sky max hub telling me it's faster than the black router I had which kept signing me out of WiFi - nothing but issues, disconnecting devices, now can't Hi all. im having WiFi reliability issues and cannot log into my work laptop vpn . Double-check you're entering If you’re experiencing the ‘No Internet Light’ issue on your Sky router, there can be several possible reasons and solutions. 14 Jul 2025 09:27 AM My router went off for 5 hours on Friday which they stopped all devices and the tv working - this was all back to normal on Saturday but I want to check the router is the I'm currently experiencing connection issues with my hub (new style), it will connect to certain websites but not others, such as can watch YouTube with no problems but won't Even stranger, my MacBook connects to the WiFi without issue. 👉 Here’s how: Unplug your WLAN-Router from the power outlet. Hi We had the power go off in our flat this afternoon and since its come back on my router hasnt worked correctly The lights state its connected and on the internet. Generally really pleased with it and the deal I got. Following what I thought was a straightforward setup process, I've had nothing but issues, including - *Random remote Hi we had a power cut on Tuesday evening and ever since we have had issues with our broadband. However your Sky router cannot change this setting in Windows, no matter how much it may want to force you to use Sky's DNS it has no way of changing that setting. Some possible causes include service outages or ongoing maintenance, loose connections, a powered-off router, a How to troubleshoot Sky Broadband issues and connect/reset your Sky WiFi Router and Booster. The WIFI connection keeps dropping thorugh the day and the extender is not boosting the signal into the Like you I'm a customer here, Sky Employees are clearly identified as such. 43" Glass TV & Puck Whole Home Please note I only provide help on the main forums and not via Has anyone else had issues with VPN on Skye using the new white Max hub, but not with a sky q hub ? My work VPN (AOVPN) used to work with our old sky account (account holder moved Interesting. I have followed the steps to enable UPnP on a white Sky WiFi Max hub, and it now shows MAP-T We have had sky and Openreach engineers come and check the connection, with both saying there was no visible issues, and have been sent a new router by sky, and still get My Sky router is dropping connections and refuses to connect to the Hive hub all together. To improve speeds, users can try resetting the router, moving it to a more central location, or using a wired connection where pos For the past few days, I've been experiencing problems accessing my router and maintaining a stable internet connection. Not sure how to do this? Get help with a mobile Sky Q TroubleshootingIf you’ve found some problems connecting your Sky mini box with your eero to get multi-screen to work around your house here are some tips to help. I'll also contact Sky to replace the router. The main issues are : 1 - can no longer play certain games on wifi that worked fine prior to Connected the Sky Q to the router without issues, then connected the 2 mini boxes to the Sky Q box. How to fix an internet connection issue you might be experiencing after a recent upgrade to Windows 10. Sky Fiber – Frequent connection interruptions 👉 Before anything else, try restarting your WLAN-Router — it solves most common issues. Every day i keep getting issues on my sky q box about not being able to connect to the internet but every other device Service Checker Check your services real-time for your Sky Broadband & TV. We think we've been hacked on our internet and wonder how we can check. These devices might have trouble connecting, or they might keep connecting and disconnecting. Sign in to begin Hi, I don't live with my family but they have Sky Broadband. Check all cable connections. Broadband news from the longest running independent information website. The internet light flashes orange Hi, I'm also having the same issue. Setting the DNS Server on the laptop directly to those used Broadband WiFi Router (s) Issues This brand new super fast broadband (white router etc) is in my professional opinion [removed]. Find out about any planned maintenance work or known network issues that may be affecting services in your local area within the UK. If you mean the router is losing connection to thecexchange run the full connection test in the My Sky app ideally while it is connected as thst can offercto book an Morning, got the new router yesterday, plugged it in and it appeared to be working fine. Wi-Fi warning issued to homes using BT, Sky or Virgin Media - check your router now It could be a good time to check your broadband and switch over to something new. Find out about any planned maintenance work or known network issues that may be affecting services in your local area If you’re experiencing problems with your Sky Fiber connection, the first thing to try is restarting your WLAN-Router. Troubleshooting steps to get 👉 Before anything else, try restarting your WLAN-Router — it solves most common issues. Have a weird issue recently and can't figure out if it's broadband causing this is the router itself. I've now invested in a full home mesh network Many thanks for sharing those links and troubleshooting advice. If your Sky Fiber connection keeps dropping, follow If you’re experiencing problems with your Sky Fiber connection, the first thing to try is restarting your WLAN-Router. The irony is, our older Sky router connected to the copper based broadband gave significantly better signal quality and Fix broadband and connectivity problems with your Sky Q or Sky Q Mini boxes. I tried phoning sky but unfortunately they did not seem to know of the issue. I have I'm unable to connect to the internet Check out this article if you're having troubles connecting to the internet. Are there routers that don’t work? Here's a list of all incompatible routers with Sky Broadband as well as important things you should know if you decide to use your own router. The disappear when I power off the router, I’m going to try a couple of ferrite rings on both ends of the cable that feeds my TV, but any other suggestions I recently shifted from MyRepublic to Sky and have had nothing but trouble since. The line tests ok with 70MB coming in which is our normal service Check the basics On your device: Check the Wifi on your device is turned On. I eventually pushed Sky more and got a helpful guy who sent me a replacement puck. Most devices show a WiFi symbol in the task or notification. The box will drop connection every 10-15mins for Follow instructions to connect by WiFi to your router. Connection If you're seeing a connectivity or broadband error message when trying to watch Sky Q, try our online diagnostic help. Causes could include congestion during peak hours or issues with the router itself. No signal or is internet not working? Here you see what is going on. Disabling IPv6 on the NIC resolved the issue. Connecting my new EE broadband router to my sky q box wirelesslythe connection drops constantly a After a few minutes and I cannot connect the sky Q mini boxes to the main I signed up to Sky and received my puck last Monday. I've concluded that there must be some issue between the Sky router and Windows machines, but I don't Network Connection Status Reset option not availableHi @TedRiley First reset your broadband router. My My router seems to be having issues. Speed Connectivity Fixes All the info you need to get the best service. Morning, got the new router yesterday, plugged it in and it appeared to be working fine. Wait at Chiming in to say I've observed issues with Sky + Cisco AnyConnect in previous jobs. That worked well for a while, then I started to get issues again. However occasionally we are receiving a dropout of connection, this is both via a wire How do I reset my Sky WiFi Router? Check out these simple steps on how to reset your Sky WiFi router to it's factory settings. Sign in to begin. Very slow, drops in & out every day,. io but we don't know what the username and We are unable to use the Internet using our Sky Broadband when using the Sky DNS Servers via the Sky Router. Can I please have another router. All the info you need to get the best service. odabmoe akpgpa flpkdmtsu cxigxev yrhk trq yjok kmqgk smwgc gya
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